Frequently Asked Questions
Q: How can I place an order?
A: You can place an order through our easy to use online ordering system. Simply visit our website, select the products you would like to order, upload your artwork, and submit your order. You can also contact us directly to place an order over the phone or via email.
Q: What types of printing services do you offer?
A: We offer a wide range of printing services, including offset printing, digital printing, large format printing, and custom printing solutions to meet your specific needs. In addition, we handle specific projects like business cards, brochures, banners, flyers, and more to give you a comprehensive range of options.
Q: What file formats do you accept for artwork and designs?
A: We accept artwork and designs in commonly used formats such as PDF, JPEG, PNG, AI, PSD, and EPS. Please ensure your files are in high resolution for the best printing results.
Q: Can I request a sample of my printed product before placing a large order?
A: We're unable to provide a sample of your printed product before proceeding with your order. The reason we do not offer this service is that we provide a detailed PDF proofing process prior to production. This allows you to review and approve your design, ensuring customer satisfaction without the need for a physical sample.
Q: What are your turnaround times?
A: Our turnaround times vary depending on the products and services you have ordered. Please refer to the product page for specific turnaround times, which are based on you approving your artwork before the order cut-off time. If you have a specific deadline, please let us know and we will do our best to accommodate your request.
Q: What are your payment options?
A: We accept all major credit/debit cards and bank transfers.
Q: Do you have a minimum order requirement?
A: See each individual product page to see minimum order requirements. If you can't see the information, please contact our customer service team.
Q: How can I submit my artwork?
A: You can upload your artwork through our online ordering system or email it to us directly. If you don't upload your artwork when ordering, you will receive a request to upload your artwork via email. Additionally, artwork can be uploaded directly at https://pro-print.co.uk/upload-your-artwork/ if it hasn't been uploaded when placing the order.
Q: Do you offer design services?
A: Yes, we offer various design services to help you create the perfect design for your project. Our team of experienced designers can work with you to create a custom design that meets your specific needs and goals.
Q: How can I contact you?
A: You can contact us by phone, email, live chat, or through our website contact form. Our customer service team is available Monday through Thursday from 9:00 am to 5:00 pm and Fridays from 9:00 am to 12:00 pm.
